Please find below the FFCRA Poster. 


To My Provider Family, 


I hope this note finds you healthy, home (as much as possible) and well. I want to assure you that your leadership team and I are working tirelessly so that as soon as we are given approval from Federal, State and local governments, that it is safe to reopen our doors, we are ready! My personal goal is to get each and every team member back to full operation as soon as possible. Obviously, due to the Coronavirus and the crisis that has engulfed not only our company, but our entire industry, and the world, there will be challenges. But I am confident that we will face those challenges together with the resiliency and determination that has gotten us through the last thirty years.   


I also want you to know that we as an organization are coming together to develop support programs for you during these difficult times. It is from these meetings that our WEcare program was born, and we hope that through this program we are able to continue to bless and support you until we are back together again. 


I am humbled to announce that our inaugural WEcare event will happen this Friday, where we will be giving away over 500 WEcare care packages! Our management team is in the process of reaching out to each and every team member to ensure we have enough packages for everyone who requests one. We hope this small gesture will provide you and your family some relief and comfort during these difficult times. 


It is my hope that we are able to announce more opportunities like this one very soon! Please continue to check this site for the most up to date information. 


Stay healthy and well! 


God Bless,

Rodney Couch





TO: Provider Contract Food Service Employees

FROM: Rodney Couch

DATE: March 20, 2020

SUBJECT:WARN Act Notice (California and Federal); COVID-19 National Emergency


As you know, the health and safety of our employees and our customers is always our highest priority. The COVID-19 virus is a quickly evolving and rapidly changing situation. We want to thank you for your continued service, professionalism and calm during this challenging period as we experience drastic and unexpected declines in revenue and other unforeseen adverse impacts on our business in response to this pandemic.

In response to the announcements by local public health officials adopting legal orders, the Center for Disease Control (CDC) and the World Health Organization regarding the Coronavirus pandemic, and the declaration of a national and state-wide emergency by President Trump and Governor Newsom, we are taking what we believe are appropriate and significant measures to protect our employees and help contain and control the spread of this contagious virus.

Regrettably, due to these health-related concerns as well as the unforeseen impacts that the COVID-19 virus has had on our business, this requires that we place you and many other valuable employees on a furlough effective, March 22, 2020. We endeavored to provide you with as much notice as possible, but the events leading to this decision happened so quickly that we were not able to provide you with the customary sixty (60) days’ notice. This is not a reflection on your service or professionalism, and is certainly not a termination of your employment. Rather, this is a change in your status from active to temporary furlough because of these unfortunate circumstances beyond anyone’s control. This decision to temporarily furlough most of our employees is further based upon guidance from local, state and federal government officials, as well as from the CDC as stay home orders have been issued except for essential services.

We apologize that we were unable to provide you with more advance notice of this action but the actions leading to this decision happened so quickly and prevented us from providing more notice. Unfortunately, the ever-constant change in events surrounding the spread of COVID-19 and its effects on business have made it an unpredictable situation. Additionally, the recent governmental 7429.04

pronouncements have also imposed severe restrictions that directly affect our business. Accordingly, after carefully reviewing this information and our staffing needs, as well as our desire to protect the health of all parties, we have no choice but to engage in this temporary action. We are providing this notice to you at the earliest possible time.

It is our sincere hope that this temporary furlough will only be for a limited time. However, the COVID-19 situation and its effects on business is rapidly changing and we cannot predict how this will affect our ability to resume normal business operations.

There will be no "bumping rights" or the right of an employee to displace another employee in order to retain his or her position, in connection with the temporary layoffs.

Although we do not believe we are required to do so, this notice is being provided in accordance with the federal Worker Adjustment Retraining Notification Act, 29 U.S.C. §2101 et seq. ("WARN Act"), the California WARN Act, (“Cal WARN Act”) Labor Code §1400 et seq., and Governor Newsom's Executive Order N-31-20 dated March 17, 2020, ("Executive Order") to inform you of a "plant closing" "mass layoff" and/or "termination" at the Company and to comply with any obligations it may have under the WARN Act and Cal WARN Act.

Additionally, it is our understanding and position that we are not required to provide employees with the full 60 days’ notice because of an exception referred to as “unforeseeable business circumstances” exception, as set forth in Section 3(b)(2)(a) of the WARN Act (29 CFR 639.9 (b)) and the Executive Order. It is our belief that this section is applicable in light of the fact that there exists increasing challenges presented by the extremely serious and potentially life-threatening impact of the COVID-19 coronavirus, the extreme decline in business, announcements by local public health officials, the CDC and the World Health Organization regarding the Coronavirus pandemic, and a declaration of national and state-wide emergency by the President and Governor.

The “unforeseeable business circumstances” exception under section 3(b)(2)(A) of WARN applies to plant closings and mass layoffs caused by "business circumstances that were not reasonably foreseeable at the time that 60-day notice would have been required." The rapid onset of COVID- 19 and its impact on our business qualify as "unforeseeable business circumstances" and prevented the Company from providing 60 days’ notice.

Under the federal law, an important indicator of a business circumstance that is not reasonably foreseeable is that the circumstance is caused by some sudden, dramatic, and unexpected action or condition outside the employer's control. A principal client's sudden and unexpected termination of a major contract with the employer, a strike at a major supplier of the employer, and an unanticipated and dramatic major economic downturn might each be considered a business circumstance that is not reasonably foreseeable. A government ordered closing of an employment site that occurs without prior notice also may be an unforeseeable business circumstance.

At this time, you will be able to remain on the Company's group health insurance benefits on the same terms and conditions as if you were actively working. We will be providing additional information for premium contribution payments in a separate communication. Should you elect not to participate or continue your current coverage, you will be eligible to continue coverage through COBRA.


Please contact our Human Resource department to facilitate use of any unused and accrued PTO.


Although the length of your furlough we intend to be temporary, you may seek dislocated worker assistance by contacting:

Ms. Carrie Harmon, Director of Workforce Development

Riverside County Economic Development Agency/Workforce Development Division

1325 Spruce Street, Suite 400

Riverside, CA 92507

Phone: 1-951-955-3100

FAX: 1-951-955-3310

Website: http://www.rivcoworkforce.com/

If you have been placed on temporary furlough, you may be eligible for Unemployment Insurance (UI). More information on UI and other resources available for workers is available at labor.ca.gov/coronavirus2019.

We will continue to evaluate the COVID-19 developments over the next few weeks and will keep employees updated as new information becomes available.

Should you have any questions or concerns regarding the foregoing or other matters related to your employment, please contact your immediate direct report.

We thank you for your patience and understanding during this challenging time. Please stay safe and well.

With gratitude,

Rodney Couch
Founder and CEO
Provider Contract Food Service


Today, based on what we know at this time:

The Senate has passed a bill and at this time we only have access to the press released information - without the actual law itself, we are unable to field questions in regards to the specific benefits you may qualify for - as soon as we get the formal letter we will be in a position to ascertain what additional benefits will be available to you.


Please continue to access this site for the latest information.


To our  PHI, Provider, and Market Broiler Family, 


I want to personally thank each and every one of you for the valiant effort you have made as we all do our part to help stifle the spread of the Coronavirus (COVID-19). You have demonstrated the dedication and commitment that makes this company so great. I know each of you understands the fluidity of the situation and I am so grateful for your flexibility as our company makes adjustments to protect the health, safety and overall wellness of our team members and guests. 


Although fear can be overwhelming, I want to remind us all that our nation is resilient and I know that we will unite together, leaning from one another, in order to get through this challenging time. 


I have been in constant communication with our executive leaders, and together we have stayed abreast of the many changes, requirements, and guidance provided by the CDC, WHO, our educational partners and local Public Health Authorities. These updates have included removing self-service stations at our educational dining facilities, as well as reducing the seating capacity of our dine-in retail restaurants. 


As the nation grapples with the effort to contain the coronavirus, the hospitality and dining industry have been challenged, and our company is no different. Business demand has decreased significantly, and because of this we have had to make very difficult decisions regarding scheduling and location operations. We know that these changes may have a significant impact on you and your families, and we want to support you with a list of assistance programs made available through our Human Resources Department as well as additional government support you may qualify for. 


Paid Sick Time and Paid Time Off (PTO)


We continue to remind all employees of the importance of staying home when ill.  Current Paid Sick Time and PTO programs provide compensation for absences due to illness. Please see your manager if you have exhausted your sick pay/pto for possible extension. Moreover, we have just learned the Federal Government may have passed emergency legislation to extend paid sick leave for 14 days. Once we learn of these new benefit requirements we will share that information as soon as possible.


State Support Programs

Under current California Labor code if you have lost your job or been temporarily laid off, you may be eligible for Unemployment Insurance (UI). More information on UI and other resources available for workers is available at labor.ca.gov/coronavirus2019​.

Unemployment Insurance (UI)

If you realize a reduction in your hours, or your location has temporarily shut down operations, due to COVID-19, you can file a UI claim.  UI provides partial wage replacement benefit payments to workers. If your child’s school is closed, and you have to miss work to be there for them, you may also be eligible for Unemployment Insurance benefits.  Currently, eligible workers can collect UI benefits for the first week they are out of work


Disability Insurance (DI)

If you’re unable to work due to having or being exposed to COVID-19 you can file a Disability Insurance (DI) claim which will provide you with benefits for full or partial wage loss.  Eligible workers will be able to collect benefits the first week they are off work.  


Paid Family Leave (PFL)

If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19  you can file a Paid Family Leave (PFL) claim. Currently, PFL provides up to six weeks of benefit payments to eligible workers who have a full or partial loss of wages due to caring for an ill family member. 


For the most complete information regarding each program, including instructions on how to apply for benefits, please visit: https://edd.ca.gov/about_edd/coronavirus-2019.htm.  You may also reach the offices of Human Resources for further information and assistance. 


Going forward, our team member updates will be posted on our websites. Please find the links below, to check on the most up to date status of the situation regarding your company.



I hope you will join me in praying for all those working diligently to keep our nation safe. From our President and government leaders to the frontline responders and healthcare professionals working around the clock. We also want to keep all of those who have been adversely affected by COVID-19 in our hearts and prayers. 


It is in these challenging times that our great nation comes together to support one another, and in this, I find comfort and hope. 




Rodney Couch



Dear Market Broiler, Provider & PHI Families,

When I started this company thirty years ago, I tried to imagine every possible hurdle. Yet over the last week, I have learned that there are some things for which the playbook has not yet been written.

The safety of our customers and you, our valued team members is, and will always be, my top priority. We are working hard and taking measures to help prevent the spread of the Coronavirus (​COVID-19),​ while also maintaining our best-in-class dining experiences.

We have activated our entire leadership team to “Flu Season High Alert Protocol” with steps including increased cleaning and sanitizing of all locations, employee wellness checks prior to the start of every shift and increased hand sanitizer stations available to our employees and guests.

We want to remind all employees of the importance of staying home when ill, as well as practicing the highest level of personal hygiene. Our Paid Sick Time and PTO programs provide compensation for absences due to illness. If you have used up your Sick Pay/ PTO, see your manager for a possible extension.

We understand that many of you may be dealing with new challenges such as child care demands due to unexpected school closings and supporting elderly family members. Our Human Resources department will be sending a separate letter with a variety of assistance programs listed.

We are so thankful that, at this time, there are no reported cases of COVID-19 affecting any of our employees. W​ e'll continue to share information as it becomes available and do our best to keep you informed about what we are doing as a company and how best to prevent the spread of the virus. ​If you have any questions, please do not hesitate to reach out to your immediate Manager for additional details.


We want you to know how much we appreciate your flexibility and commitment. We're here for you, and we'll get through this together – just as we always do.


Rodney Couch, Founder


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